What is telemedicine?

Telemedicine is a virtual medical visit using real time audio and video technology. It can be a great option for many patients. Most new patients will require a true face to face initial visit. Established patients may use telemedicine if appropriate for their particular medical issues. Telemedicine reduces the risk of exposure to infectious disease like COVID-19. Patients can have a face to face visit with our provider, have their questions answered, and have their prescriptions refilled.

By making a telemedicine appointment with us, you are consenting to a telemedicine visit.  The visit does require the patient to be present and not just a family member.

Telemedicine visits can be established using your mobile phone, mobile device, or computer with audio and visual capability.

Step 1. Call to make an appointment and see if a telemedicine visit is available.

Step 2. If you don't have a portal account, you will need to set one up when you set up your appointment.  Complete and update your information using the portal account. 

Step 3. When it is time for your appointment, you will recieve a text on your phone with the link to the visit.  Press on the link and this will redirect you to a televisit.  When the video visit appears on your device, press the video and microphone buttons to allow video and audio.

Step 4. Please make sure you are in a location with plenty of light to improve the video picture quality.  It would be helpful to have a medication list and vital signs such as blood pressure, weight, and pulse oximetry available before the visit.

Step 5. After the visit, please call the clinic (940) 627-7997 to schedule any follow-up or required testing.

If you have difficulty setting up a telemedicine visit, please contact us (940) 627-7997 and we can work on an alternative option.